All of us pay taxes, but how well is that money being spent? Many government services are poorly delivered. From the local DMV or zoning department to the Pentagon and Department of Veterans Affairs, government can be a big tangled mess. For decades, Philip K. Howard has been a leading expert on how streamline government and make it work for all of us. His latest book is "The Rule of Nobody." In this episode, Richard, Jim and Philip a lively conversation about the problem and how to would fix it.